Bli en del av Santander

Do you want to be part of a highly competent and motivated team, working with the largest corporate automotive dealers in the Nordic region?

The Wholesale Credit Risk function is responsible for credit analysis, validation and facilitating the credit approval process for automotive dealers and large corporate clients in Santander Nordics. We are now looking for a Wholesale Credit Risk Analyst to join our team.

The team's overall objective is to support the value chain in helping business prosper by delivering excellent services for the customers and ensuring profitable growth within the Bank’s risk appetite.

Furthermore, with the on-going efforts of becoming One Bank across the Nordic region, a key objective is to drive and ensure automation, standardization and simplification of processes and reports. By contributing to the development of processes, tools and systems, you will actively be involved in establishing an efficient Wholesale Credit Risk team able to work cross-border between the four Nordic countries.

Activities in this role

• Perform detailed credit risk analysis of individual companies by applying quantitative and qualitative techniques
• Support and/or participate on Credit Committee and validation processes
• Participate at joint meetings with the Commercial and other functions such as Operations and Collections as required
• Secure adequacy to credit risk frameworks, raising concerns and recommendations to the appropriate level of management
• Verify that risk levels and business processes are consistent with the Bank’s risk appetite, risk tolerance and risk policies, and within regulatory requirements for the area under scope
• Support and successfully deliver or participate on One Bank and cross-functional projects representing the Wholesale Credit Risk team
• Execute and monitor risk process controls within the internal control model

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As an organization we are continuously changing. This makes us not just one of the biggest financial institutions in Europe, but also one of the most exciting ones to be employed in. Being agile and adaptable to new technology plays a big role in who we are and what we offer. Now, we are strengthening our pan-Nordic organization, and as a part of this journey we are hiring a ServiceDesk Analyst. This is a temporary position until 31st December 2025.

About the role

As a 1st line ServiceDesk Analyst, we think you have a genuine interest within IT and Technology and have general IT knowledge. As well as you enjoy developing within this field and industry. This role requires daily presence (Mon-Fri) at our office.

Tasks and responsibilities in the role include:

• Be the friendly and knowledgeable person our clients hear and meet first, as you promtly and professionaly adress thier technical inquiries during drop ins and over the phone
• Skillfully log and manage tickets, ensuring that all pertinent information is accurately captured for further analysis and resolution
• Collaborate with our onsite support teams, efficiently dispatching them to resolve issues that require hands-on assistance
• Provide initial troubleshooting steps and solutions to common technical problems, helping clients get back on track swiftly
• Positive relationships with clients by delivering exceptional customer service with each interaction
• Prepare equipment for clients including laptop installations

Who are we looking for

This role is a good match for you if you are passionate about hardware and software, enjoy working in a collaborative team environment, and are dedicated to delivering high-quality customer support.

When evaluating candidates, we will emphasize the following experience, traits and qualifications:

• Good knowledge, understanding experience with a wide variety of industry standard infrastructure hardware, tools, and software
• Proven troubleshooting skills
• High school diploma
• An easy-going, social personality with a structured and forward-thinking approach
• Service- minded
• Native-level Swedish and fluent in English (both written and oral)

We offer

• An opportunity to work in a large, high-performing international company, in a dynamic environment that is constantly changing
• A corporate culture that is professional and dynamic, yet informal. Bureaucracy is kept to a minimum, as we expect our skilled employees to make long-lasting and impactful decisions to shape our future
• Highly competent, dedicated, and friendly co-workers with strong collaboration across the Nordics

Interested?

If you have the right profile and enthusiasm, please submit your application and CV via the link. The position is to be filled as soon as possible, so we therefore encourage you to send your application as soon as possible and no later than 24th February 2025. If you have questions, feel free to contact Jeanette Lindmark (jeanette.lindmark@gruposantander.com).

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